![]() ![]() Reboot/restart Windows and after the computer boots up, immediately initialize VersaWorks. Also, any jobs already in the queue will be deleted (not a major problem as you can add the jobs to the queue again) Please write down the printer’s IP address because you’ll have to enter it again after this process. Please note, any custom profiles created for VersaWorks will need to be saved before initializing. ![]() ![]() The following information will guide you through the process: Basically, it's a "reset" of the software and if the problem is VersaWorks, this will solve it. So, to explore that possibility, we recommend initializing VersaWorks. Based on your description, the problem is likely in the file conversion/saving method, but we'll concede there may be something strange going on with VersaWorks. VersaWorks will maintain the dimensions/scale of your artwork, so no worries there. ![]()
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